Ooma Telo Review

Ooma Telo works differently than most Voice-over-IP services are availableYou pay for the Telo device that connects a standard landline phone to your internet connection, but you don’t have to pay a monthly service fee VonageSoftware Advice costs $19.95 And others. Ooma is a low-cost, easy-to-use, and clear- voice replacement service that is just about everything you’d want from an Internet-based landline service

There are price plans
You can call anywhere in the US without paying taxes after you purchase Ooma Telo. You can find it discounted at retail locations and online shopping outlets. It is listed at P.C. Richard for $109. How much do those government fees cost? The monthly tab in New York City is $4.85 while in Wyoming it’s $3.85. The World Plan gives you unlimited minutes to 61 countries

You can pay more if you want to port your existing number to Ooma. International calling costs 1.4 cents per minute. A basic account level costs $9.99 per month and adds a few features, many of which are found in standard plans from the likes of Vonage ViaTalk. Call forwarding, free calling to Canada, three-way conferencing, a backup number for Internet outages, and voicemail alert to email are some of the features that are included in the Premier package. You’re still paying less than Vonage’s first year price, even with a premier account. Ooma’s 30-day return policy is the same as Vonage’s, but it is better

It is necessary to start up
You must register your Telo adapter online before you can plug it in. The company’s site was down for half a day during testing, which made it hard for new users like me to get started. You can simply enter the code printed on the bottom of the Telo, and you’re good to go. Next, you enter the area code to choose your new phone number. I tried the popular New York City area code, but it didn’t work. There were still many San Francisco numbers, and many Chicago numbers. You can choose a number local to any area you want. You can pick any number in the list

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I had to fill out a form with my information, including my email address, phone number, password, and security question. Even if you chose an area code for a different location, you still have to enter an address for the emergency calls. Simply press the button. After you plug in the device, you’ll be able to personalize service

The Telo needs to be set up
The quick-setup sheet makes it easy to get your phone service working. You just connect the Telo to your internet service provider, and then you connect the phone and the power to it. The ports are marked. You continue the setup process online once you’re all plugged in. The online account setup assumed I wanted a premier account. You can choose whether to get notifications on your email or mobile device. Someone can use the number for a call to the emergency services

You can block known telemarketers and anonymous callers with the privacy-level setting. You can also set up multi-ring to ring your mobile Ooma app or forwarding number at the same time. I was offered a second phone line, which could be any area code. I picked a caller ID name that shows up on my phones. After entering E911 notification email for my second line, I was done with setup

The device is called the Telo
You pay for the Ooma service, which is different from Vonage and other services Phone powerSoftware Advice costs $19.95 ViaTalk is included. The Ooma Telo is a better device. It has a speaker, unlike those competitors. It’s like an old-school answering machine, which allows you to screen calls and play back messages. It has a flower design on the top that changes colors. After picking up the receiver, I was greeted by a musical tone and a standard dial tone

You can place the add-on on the floor without having to connect an cable. Another thing added is the addition of a new item Ooma Linx is a personSoftware Advice costs $19.95 You plug in a power outlet to get a wireless extension to use on your phone. You could use it to receive paper missives from your account

It was better than most other services, but it wasn’t up to par Ooma office’s Clearness. . The new number showed an odd caller ID. The old number owner’s info was still showing when I changed my name. Ooma does not have a texting capability to send messages to mobile-toting friends There is a video chat called SkypeSoftware Advice costs $19.95

The interface on the web

The Web dashboard has tiles for call activity, favorite numbers, and Telo status. You can add funds for foreign calling. Diego Garcia is the most expensive place to call in the US at 160.2 cents per minute, while North Korea can be called for 80 cents per minute

Voicemail

Pick up the phone and press the play button to start your greeting. You set up a PIN, say your name, and then speak a greeting. You can be more anonymous by using the system that creates a greeting with or without your number. You can access voicemail from anywhere by calling your own number and hitting the star key, and you can record a memo if you choose. You can set up notifications for calls and voicemails to another phone number or email. You can have your voicemail transcribed to text in your email notifications for an extra $4.99 per month

There are mobile apps
Ooma doesn’t offer a softphone desktop app for making calls from your PC as PhonePower and ViaTalk do, but it does make the OomaMobile app available for both the iPad and the phone. I downloaded the app onto my phone and it asked for permission to use my microphone, send notifications, and access my contacts. You have to enable the mobile client in your Ooma account to make calls or receive calls. Both have big Terms of Service agreements, as well as the lack of emergency calls. You need to use the mobile to receive calls if you have Multi-Ring

The complete package is the well-designed mobile app, which allows you to make and receive calls, check your voicemail, and change account settings

Support
I would like to see more help links on the Ooma website. Text help is shown when you click on the question mark in the dashboard. You need to go to the account page to find the link. Here, you can find full information on how to set up and use the service. ViaTalk, a far less well-known provider of VoIP, helped me out more quickly. I called the toll-free number after chat support didn’t fix my problem. The tech hung up after making a test call that didn’t work. The tech got my Telo to blast my messages like a phone answering machine

Ooma has that weird sound
There are advantages to the older-school style of telephone service, but a lot of people have dropped their landlines in favor of mobile-only lives. Ooma Telo has some of the best features, like call screening and clear voice quality, along with newer twists like sending voicemails to email and SMS. Ooma Telo is a PCMag Editors’ Choice nod for home VoIP services. If you want to call cellphones and landlines worldwide with more features, but you’re not concerned about replicating the landline experience, check out our other personal VoIP Editors’ Choice, Skype

Ooma Telo

The Pros

  • Taxes are not included in the free calls after device purchase
  • The device has a speaker and buttons
  • Good call quality
  • Pick or port your number
  • Good mobile applications

Cons

  • A lot of standard features require a premier account
  • There was no softphone

The bottom line

Ooma has attractive, functional home VoIP hardware, an excellent mobile app, economical pricing, and good call quality

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